Return Policy

Herbaura Return & Refund Policy

We accept returns only if the product is damaged or defective on arrival.
To qualify, you must send us a clear unboxing video showing the damage within 24 hours of delivery.

No video = No return or refund.

Post Successful validation of Return/Refund request 
Refund is will processed within 5-7 working days

Post Successful validation of Exchange request
Exchange is will processed within 3-4 working days

No returns or refunds for change of mind, wrong choice, or usage damage.

Verified damaged items will be replaced or refunded as per availability.

For support, contact: [support@herbaurastore.com]